Return & Refund Policy

1. Return Eligibility

You may return eligible items within 15 days of receiving your order.

To qualify for a return, items must be:

• Unused and unworn
• In their original condition
• Returned with all original packaging and tags
• Accompanied by proof of purchase or order confirmation

2. Non-Returnable Items

• Items that have been worn or used
• Products damaged through misuse
• Items without original packaging or tags
• Gift cards
• Final sale or clearance items
• Personalized or customized products

3. How to Request a Return

To start a return, please contact our Customer Support team before sending your item back.

Please include:

• Your Order Number
• Your Full Name
• A brief explanation for the return
• Photos if the item is damaged, defective, or incorrect

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a defective or incorrect item.

We recommend using a trackable shipping service, as Talnue cannot guarantee receipt of returned packages.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

6. Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

• Approved refunds are processed within 3–7 business days.
• Refunds are issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.

7. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to product availability.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it can no longer be canceled and must follow the return process.

9. Late or Missing Refunds

If you haven't received your refund after the expected processing period:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank, as processing times may vary.
• If you still need assistance, contact our support team.

10. Policy Updates

Talnue reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with the latest revision date.